Skip to main content
This page summarises what a school needs in order to answer its own data protection questions. The binding statements are the privacy policy and cookie policy.

​
Where things are processed

The distinction that matters is between where your work is stored and where AI generation happens. They are not the same place.
In short: your data rests in Ireland; generation happens in the United States. When a teacher generates a unit plan, the prompt and the curriculum context needed to build it are sent to a US region, and the result is stored back in Ireland.

​
What this means for free-text entry

Anything a teacher types into a planning field or into MESO Assist may be sent for generation. Teachers should be told not to enter pupil names, or anything about an individual pupil’s health, background or circumstances, in free-text fields. This is worth saying explicitly in staff briefings — it is the single most useful piece of guidance a school can give.

​
Two commitments worth quoting to staff

Both are stated to every teacher during setup, so they are safe to repeat in a briefing:
  • Nothing a teacher writes is used to train third-party models.
  • Everything can be exported or deleted by the teacher, from Settings.
US processing is carried out under standard contractual clauses. Teachers control two things themselves, under Settings → Workspace → Privacy:
  • Analytics — product analytics, processed in the EU
  • Error monitoring — diagnostic reports, processed in the United States
Both can be withdrawn at any time, and withdrawal takes effect immediately. Neither is required to use MESO.

​
Questions a school should ask us

We would rather answer these directly than have you infer them:
  • your data processing agreement and its terms
  • retention periods, and what happens to a teacher’s work when they leave
  • anything a data protection officer needs for a school-side assessment
Write to contact@mesolab.ai. If a fact is not stated on this page or in the published policies, ask rather than assume it.